Refund & Returns Policy

Last Updated: July 17, 2026

At Exoticloot LLC, we strive to ensure a smooth and secure transaction process. Because we deal exclusively in digital goods and virtual in-game items, our refund policy is strictly enforced to protect against fraud, instant delivery complications, and chargeback abuse.

Please read this policy carefully before making a purchase. By placing an order on exoticloot.com, you agree to the following terms.

1. The Nature of Digital Goods

Digital goods represent a high-risk category of e-commerce due to the instantaneous nature of delivery and the permanent transfer of virtual assets. Once an in-game item is traded or delivered, the action cannot be reversed, and the item cannot be physically “returned.” Therefore, our refund rules are structured differently than those for physical merchandise.

2. Refund Eligibility Criteria

A. Customer Cancellation Before Processing

You may request to cancel your order before processing begins.

• When Processing Begins: Processing officially begins when you contact us (for example, through our website’s live chat) and explicitly request to claim or begin delivery of your order. 

• If you request to cancel your order before processing begins, we may deduct any non-refundable payment processing fees, refund processing fees, or other transaction costs incurred by Exoticloot before issuing your refund, where permitted by applicable law.
  
  

B. Non-Refundable (Post-Processing & Delivery)

Once you have contacted us to initiate the trade and we have begun processing or delivering the digital items, the order becomes strictly non-refundable.

• Because the virtual items are transferred directly to your in-game character or account, we cannot accept returns, issue refunds, or process exchanges once the delivery sequence has started.

C. Delivery Failure or Significant Delay

• If Exoticloot is unable to deliver your purchased digital goods due to inventory shortages, technical issues on our side, or any other reason for which we are responsible, you will receive a full refund to your original payment method.

• If you have properly initiated the delivery process with our team but we fail to complete delivery within 24 hours, unless the delay is caused by circumstances outside our reasonable control (such as game updates, server outages, maintenance, trading restrictions, or similar events), you may request a full refund for the undelivered items.
  
  

• Customer-Caused Delivery Issues
  Exoticloot is not responsible for delays or failed deliveries resulting from trading restrictions on your account, disabled trading settings, full inventories, failure to respond within a reasonable time, or any other circumstance under your control. In such cases, we will make reasonable efforts to complete delivery, but refunds are not guaranteed.
  
  

D. Verification Failure Refunds

If your order is flagged for our Identity Verification process (as outlined in our Terms & Conditions) and you either fail the verification, refuse to complete it, or we determine that we cannot safely complete the transaction, we will cancel your order and issue a full refund to your original payment method.

3. How to Request a Refund

To request a legitimate refund prior to processing, or if your delivery has exceeded the 24-hour timeframe, please:

1. Contact us immediately via our website’s Live Chat or email us at info@exoticloot.com.

2. Provide your Order Number, Email Address, and the reason for the refund request.

3. If approved, refunds will be issued to the original payment method. Where the refund results from a delivery failure, cancellation initiated by Exoticloot, or another issue for which Exoticloot is responsible, a full refund will be provided.

   If the refund is requested by you and is otherwise permitted under this Policy, we reserve the right to deduct any non-refundable payment processing fees, payment gateway fees, refund processing fees, or other transaction costs incurred by Exoticloot before issuing your refund, where permitted by applicable law.

   Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.